Shipping and Returns

SHIPPING POLICY

Your order will be ready to ship within 2-3 business days (excluding shipping time). Vital Natura delivers to various countries. Shipping times will vary depending on your location and local service provider.

Delivery countries; Netherlands, Belgium, Germany, France, England, Ireland, Scotland, Spain, Portugal, Austria, Italy, Poland, Denmark, Sweden, Norway, Finland, Bulgaria, Hungary, Lithuania, Luxembourg, Cyprus, Malta, Estonia, Romania, Greece, Slovenia, Slovakia, Czech Republic, Croatia, Latvia.   

* Norway, Switzerland, Turkey, Montenegro, Macedonia, Serbia, Albania, Norway, Turkey, Andorra, Canary Islands, Guernsey, Isle of Man, Jersey, Iceland, Vatican City, San Marino, Liechtenstein, Russia, Andorra, Armenia, Azerbaijan, Belarus , Georgia, Iceland, Moldova, Monaco, Ukraine, San Marino, Vatican City, Bosnia, Herzegovina, Kosovo, Albania, Montenegro, North Macedonia.

 

SHIPPING COSTS FOR DELIVERIES 

Vitex Natura works together with various logistics companies. In this way we can offer the lowest possible transport costs.

 

EUROPEAN ORDERS & REST OF THE WORLD 

Deliveries to countries outside the EU are available through our webshop. The additional shipping costs may vary depending on your location. 

* Please note that the prices of the products do not include import duties and customs duties. The duties (or customs tariffs) are set by the customs authorities of the country of destination and may additionally apply depending on the amount of the purchase.

The import duties are by default passed on to the recipient. According to Incoterms, DAP (Delivered At Place). Incoterms is a standard practice in the international transport of goods and defines the rights and obligations of buyer and seller. 

 

 

RETURN POLICY

RETURNS WITHIN THE EUROPEAN UNION 

All items purchased through our online shop www.vitexnatura-wholesale.com and delivered within the European Union can be returned within 14 days of delivery. The item must be in its original packaging and returned in a resealable condition. A valid proof of purchase is required for all returns and must be included with the return package.

 

To obtain your refund, please notify us by email info@vitexnatura-wholesale.com before returning the goods to the address that Vitex Natura will send you by email. After receiving the package we will gladly give you your money back. When returning the order, please include the RMA form. Without an RMA form, the handling of your return shipment may be delayed. 

Shipping costs for purchases made are non-refundable.

 

RETURNS FROM THE REST OF THE WORLD

Unfortunately, we cannot accept returns from countries other than the European Union at this time. We kindly ask for your understanding. 

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