Right of withdrawal RMA Formular

For a return shipment of your order, we will refund the sums paid. So also the shipping and payment costs you made when ordering. The return itself is at the expense of the customer.


Form for revocation (download) Delete what does not apply.

(Complete this form only and return it with the articles if you want to revoke the agreement)

To: Vitex Natura Groothandel, info@vitexnatura-wholesale.com

I / We * Share / Share (*) hereby inform you that we / we (*) revoke / revoke our agreement regarding the sale of the following goods (*): _________________________________

Ordered on (*) / Received on (*): _________________________________

Order number (found on invoice receipt and shipping confirmation): ________________

Name : ___________________________________________________________

Address: __________________________________________________________________

Signature of consumer (s) (only when this form is submitted on paper)

Date: _________________________________________________________________________

Right of withdrawal: You have the right to revoke the agreement within 14 days without giving reasons. The withdrawal period expires 14 days after the date on which you or a third party designated by you, who is not the carrier, is physically in possession of the last. In order to exercise the right of withdrawal, you must inform us via an unambiguous statement (for example, by letter or e-mail) of your decision to withdraw the agreement. You may use this form for revocation but is not required to do so. You can also send this form or another clearly formulated statement by email to info@vitexnatura-wholesale.com. If you use this option, we will send you a confirmation of your withdrawal by e-mail without delay. In order to comply with the withdrawal period, it is enough to send your notice regarding your exercise of the right of withdrawal before the expiry of the revocation period. The product can only be returned if the product is left unused in the original, intact, and unopened packaging. The product may not be used and should still be in order to be sold. (The customer may check the product but not break the closure, or take out of the packaging or put it into service). You will then bear the costs of the return shipping. The product must be undamaged and complete and sent in the original packaging, sufficiently postage, to:


Consequences of revocation: If you revoke the agreement, you will receive all payments you have made to date, including delivery costs within 14 days of receipt of the goods from us. We are waiting for repayment until we have recovered the goods.

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